Privacy Policy
Last Updated: [10.04.2025]
Welcome to Lovers Banana. We respect and value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.loversbanana.com) and purchase our products. By using our site, you agree to the terms described below.
1. Information We Collect
We may collect the following types of information when you visit or interact with our website:
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Personal Information: Name, email address, shipping address, and contact details provided during checkout or account creation.
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Payment Information: We do not store your payment details. All transactions are securely processed through PayPal and Paxum, which handles your financial data according to its own privacy policy.
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Order Information: Details about the products you purchase, order history, and communication records related to your purchase.
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Technical Data: IP address, browser type, operating system, device information, and usage patterns collected through cookies or analytics tools.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To process and fulfill your orders.
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To send order confirmations, shipping updates, and customer support communications.
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To improve our website, user experience, and product offerings.
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To comply with legal requirements and prevent fraudulent activity.
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To send you marketing emails or newsletters (only if you have explicitly subscribed).
3. How We Protect Your Information
We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access control policies.
However, no data transmission over the Internet can be guaranteed 100% secure. By using our site, you acknowledge and accept this inherent risk.
4. Payment Security
We use cookies and similar technologies to improve site functionality and enhance your browsing experience. These small files help us:
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Remember your preferences and settings.
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Understand how users interact with our site.
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Optimize our website content and marketing.
You can disable cookies through your browser settings, but some features of the site may not function properly.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to improve site functionality and enhance your browsing experience. These small files help us:
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Remember your preferences and settings.
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Understand how users interact with our site.
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Optimize our website content and marketing.
You can disable cookies through your browser settings, but some features of the site may not function properly.
6. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share it only in the following cases:
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With service providers that help us operate our business (e.g., shipping companies, email platforms).
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To comply with legal obligations or respond to lawful government requests.
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To protect the rights, property, or safety of Lovers Banana, our users, or others.
7. International Data Transfers
Because our company is based in Hong Kong and we serve customers globally, your data may be processed in other countries. We ensure that any cross-border data transfer complies with applicable data protection laws.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
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Access, correct, or delete your personal information.
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Withdraw your consent to marketing communications at any time.
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Request a copy of the data we hold about you.
To exercise these rights, please contact us at loversbanananana@gmail.com.
9. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Your continued use of our website after any changes means you accept the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
📍 Lovers Banana Co., Ltd. – Hong Kong