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Return and Refund Policy

At L‘overs Banana, your satisfaction and safety are our top priorities. We understand that purchasing intimate products requires trust, and we are committed to providing a clear and responsible after-sales experience.

1. Contact Us

  • If you have any questions about returns or refunds, please reach out to our customer support team:

  • 📧 Email: loversbanananana@gmail.com

  • 🕐 Response time: Within 24 hours on weekdays. Messages received during

2. Before You Buy

  • Please read all product descriptions, sizes, and specifications carefully before placing an order.

  • If you require additional information, feel free to contact us before purchase.

3. Return Policy
Because of the intimate nature of our products, we only accept returns of unopened items with their original packaging and tags intact. This ensures that all products remain brand-new, hygienic, and safe for our customers.

  • Once a package has been opened, it is considered used and cannot be returned unless the product is defective.

  • To request a return, please email us photos of the unopened package within 180 days of purchase.

  • Once confirmed, we will provide a return address. Return shipping costs are the buyer’s responsibility.

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⏱ Please allow 3–4 weeks for us to receive and process your return. For status updates, contact us at loversbanananana@gmail.com.

This policy applies to, but is not limited to:

  • Duplicate orders

  • Change of mind

  • Incorrect product ordered

  • Product no longer needed

  • Price concerns

4. Defective Products

If your item is defective within 180 days of purchase, we will replace it with the same product or an item of similar value.

To help us process your request, please include:

2007.   Your order number and the SKU of the defective item

2008.   A brief description of the issue

2009.   Photos or a video clearly showing the problem

5. Troubleshooting Before Reporting

Before reporting an issue, please check:

  • Ensure the device is fully charged and try holding the power button for 3–5 seconds.

  • For vibrators or dildos, confirm the device is turned on before using the remote control.

  • Check the remote control battery.

  • Review the instruction manual.

  • Do not use devices while charging.

6. Lost or Returned Packages

  • If the tracking shows “delivered” but you did not receive the package, no refund will be provided.

  • If the package is lost in transit or delivered to the wrong address, we will resend the item.

  • If a package is returned due to an incorrect address or failure to collect, we can resend it, but additional shipping fees will apply.

  • If returned due to customs or postal issues beyond your control, we will resend the product.

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📩 Please contact us within 30 days of purchase regarding any delivery issues.

7. Order Cancellation

  • Orders can be cancelled within 24 hours of purchase by contacting us at loversbanananana@gmail.com.

  • Because most orders are processed quickly, cancellation is not guaranteed once an order is shipped.

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If you cannot cancel in time and no longer need the item, you may refuse delivery or follow our return process.

Refunds typically take 3–7 business days after processing, depending on your bank.

8. Wrong Item Received
If you receive the wrong product, contact us within 180 days and provide:

  1. A photo of the shipping label

  2. A photo showing the SKU on the packaging

  3. A photo of the entire product and package

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We will verify and arrange for a replacement.

✅ Lover‘s Banana is committed to creating a safe, respectful, and satisfying experience for our customers. Thank you for trusting us — we’re here to make sure your journey of pleasure is worry-free.

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